The job
In Rayon, we're looking for a Community and Support Product Specialist to help architects and interior designers across the Americas get the most out of Rayon. This role combines customer support, product knowledge, community engagement, and content. You'll work closely with users through live chat support and social channels. You'll help solve problems, gather insights, and build strong relationships with the people using Rayon every day.
We're about to open support to a much wider audience. You'll join at a key moment and have a direct impact on how quickly and thoughtfully we respond to users in American time zones.
This is a hands-on contributor role for someone who enjoys helping others, understands architecture and interior design workflows, and communicates clearly and thoughtfully. You should feel comfortable handling technical questions and understand how designers really work. You'll represent Rayon in a warm, professional, and approachable way.
About you
You have experience in interior design, architecture, or a related field, and you understand the realities of design workflows and CAD tools. You know the software landscape well, including SketchUp, AutoCAD, Revit, and Vectorworks, and you can explain how different tools fit different needs. You're a self-motivated professional who enjoys helping people, explaining complex topics clearly, and finding practical solutions. You're patient, organized, and naturally proactive in communication.
You enjoy creating content and bringing a community to life, and you have examples to show for it. You're comfortable working in a fast-moving startup where priorities evolve and collaboration happens across teams. You care about user experience, pay attention to detail, and see support as a craft worth building, not a stop on the way to something else.
About Rayon
Rayon is building design software for architects and interior designers who want a faster, more collaborative way to work. We believe professional design tools can feel simpler, more connected, and more enjoyable to use.
We're a small, ambitious, international team working remotely, and we're now growing our presence in the Americas. Our product and community are growing quickly, and we care deeply about building thoughtful experiences for the people who use Rayon every day.
Essentials
Professional background in interior design, architecture, or related disciplines
Strong understanding of interior design and architectural workflows, and CAD software
Hands-on familiarity with the CAD landscape (SketchUp, AutoCAD, Revit, Vectorworks, Chief Architect, and similar)
Excellent written and spoken English, clear and natural in fast chat conversations
A self-motivated, patient, empathetic, and solution-oriented mindset
Ability to understand and troubleshoot technical product questions step by step
Experience creating content and engaging with users in community spaces and social channels
Ability to reliably cover 9am–6pm Eastern Time and work independently in a remote environment
Nice to have
Experience using Rayon on real projects (a big plus!)
Fluency in Spanish and/or Portuguese
Availability to start in early November
What will you do if you join our team
Support architects and interior designers using Rayon through live chat and other support channels
Keep response times fast and thoughtful for users in American time zones
Engage with our community on Discord and social media platforms
Create content that helps users learn Rayon and get more out of it
Identify recurring issues, product feedback, and user needs, and share them internally
Help build, improve, and maintain support documentation, workflows, and internal processes
Contribute interior design and architectural expertise to the team
Collaborate closely with product, design, and growth teams
Help create a positive, approachable, and knowledgeable presence for Rayon within the design community
What we offer
Full-time, full remote position, covering the 9am–6pm support hours in the Eastern Time zone
Competitive compensation and equity
Opportunity to work on a product used by architects and designers around the world
A small and collaborative international team
Direct impact on the product, the user experience, and how our support team grows
A fast-growing company with ambitious goals
Space to contribute ideas, feedback, and improvements across the company
On-site meetings with your teammates, at least once every 4 to 6 months
